Are you looking to enhance your Transportation career? Do you like helping people? Are you someone that can multi-task, enjoys a challenge and can think outside the box? Our company is looking to add a Transportation Customer Service Representative to our team today!
The Transportation Customer Service Representative serves as one of the primary business contacts for the customer and is responsible for overall customer satisfaction. The Transportation Customer Service Representative is expected to consistently provide excellent customer service to accounts, as well as represent customer needs and goals within the organization to ensure quality.
Organize, input and update relevant data, including the creation of booking loads, the entering of load receipts and all related functions using both internal and external computer applications to effectively service the customer and maintain up-to-date, accurate transactional records and inventories
Ensure adherence to customer requirements and organizational standard operating procedures at all times, including, but not limited to, communication, processing of paperwork, and billing
Ensure customer issues are dealt with in an effective manner, involving either the Director or Dispatcher when necessary
Communicate and provide information by relevant methods both internally and externally to assist transportation and/or warehouse operations and customers
File data and perform other routine clerical tasks as needed
Technical competence (understand software, hardware, networks, etc.)
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and works well in a team environment
Excellent written and oral communication skills
Proficient with Microsoft Office
Handles stressful situations, deadlines, and pressures well