• Transportation Customer Service Representative

    Job Locations US-AZ-Phoenix
    Job ID
    2017-1070
    Category
    Transportation
    Type
    Regular Full-Time
  • Overview

    Are you looking to enhance your Transportation career? Do you like helping people? Are you someone that can multi-task, enjoys a challenge and can think outside the box? Our company is looking to add a Transportation Customer Service Representative to our team today!

     

    The Transportation Customer Service Representative serves as one of the primary business contacts for the customer and is responsible for overall customer satisfaction. The Transportation Customer Service Representative is expected to consistently provide excellent customer service to accounts, as well as represent customer needs and goals within the organization to ensure quality.

    Responsibilities

    Organize, input and update relevant data, including the creation of booking loads, the entering of load receipts and all related functions using both internal and external computer applications to effectively service the customer and maintain up-to-date, accurate transactional records and inventories


    Ensure adherence to customer requirements and organizational standard operating procedures at all times, including, but not limited to, communication, processing of paperwork, and billing


    Ensure customer issues are dealt with in an effective manner, involving either the Director or Dispatcher when necessary


    Communicate and provide information by relevant methods both internally and externally to assist transportation and/or warehouse operations and customers


    File data and perform other routine clerical tasks as needed



    Qualifications

    Extremely detail-oriented
    Technical competence (understand software, hardware, networks, etc.)
    Motivated, goal oriented, persistent and a skilled negotiator
    High level of initiative and works well in a team environment
    Excellent written and oral communication skills
    Proficient with Microsoft Office
    Handles stressful situations, deadlines, and pressures well

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